Frequently Asked Questions

Service

Where can I get my DEUS Serviced in the United States or Canada?

Contact the authorized service center for the United States & Canada:

Detector Electronics Corp.
23 Turnpike Road
Southboro, MA 01772
508-460-6244

I am getting a lot of false signals when the coil is knocked. How can I fix this?
  1. The ground balance is set too low.
    Adjust the ground balance to 90 then try again.
  2. Difficult ground, highly mineralized and infested.
    Change to a different zone.
There is no detection sound in the headphones despite them being switched on (and pressing the buttons generates an audible beep):
  1. Check that you do not have a different coil selected in the Coil menu (see Headphones, Coil menu).
  2. The headphones have not yet been paired with the coil.
    Pair them (see Pairing headphones with a new coil).
  3. The coil's serial number was changed inadvertently in the headphones and the headphones are no longer paired with the coil.
    Pair them (see Pairing headphones with a new coil).
There is no sound in the headphones when passing over a target and pressing the buttons generates no audible beep:
  1. The backphone is faulty.
    Change it, it is easy to replace (see Headphones, Replacement of the backphone).
  2. The earpiece is faulty, for example its keypad was poorly reconnected to the circuit after being dismounted, or the audio contacts are faulty.
    Contact your reseller or XP.
The coil does not switch on, unlike the remote control and the headphones:
  1. You have a different coil selected in the menu OPTION—COIL...
    Select the corresponding coil.
  2. The serial number of the coil that you had entered in the remote control was incorrect or was changed inadvertently.
    Check the coil's serial number (see Option—Coil ...).
  3. The coil battery is drained.
    Recharge it.
  4. The coil battery has reached the end of its lifespan.
    Contact your reseller or XP.
  5. The coil is defective.
    Contact your reseller or XP.
I am getting a lot of false signals or instability for no apparent reason. What is causing it?
  1. Sensitivity is too high.
    Lower it.
  2. You are in a zone with a lot of interference (high-voltage power lines, electric transformer, electric fence).
    Lower the sensitivity or move to a different zone.
  3. There is a storm nearby and the electromagnetic discharges of lightning are interfering with the detector.
  4. You are close to other working metal detectors.
    Change or shift the frequency (see Frequency shift).
  5. You switched on the detector with the coil near a metal surface or near the stem's aluminum tube (in the folded-up position).
    Switch it off, then on again with the coil in the air and the stem fully deployed, away from any sources of metal.
  6. The ground balance is set too low.
    In manual mode set it to 90.
  7. The battery is discharged.
    Recharge it.
  8. The ground is heavily infested with iron and other metals.
    Find a less infested place.
Can the circuit in the coil be repaired?

Yes, the cover for the electronic board was secured using ultrasonic soldering and we can open it for maintenance using a special machine. Do not try this yourself! If concerned contact your retailer.